Legal
Refund Policy
AuthorityCat uses the wallet, order, payment, and audit records to review refund or credit questions. This page avoids broad guarantees and follows the behavior visible in the platform workflows.
Scope
This policy explains how AuthorityCat handles refund and credit questions for wallet credits, marketplace orders, failed orders, cancelled placements, and provider-backed payments. It should be read with the Terms of Service.
- Wallet credits
- Marketplace orders
- Failed or cancelled placements
- Support review
Wallet credits
Wallet credits are a service balance for eligible AuthorityCat transactions. They are credited after a configured payment provider confirms the top-up or an admin-approved wallet adjustment is recorded.
- Credits are not a bank account
- Credits do not earn interest
- Payment provider confirmation is required before provider-backed credit is added
Orders
Marketplace orders use the order record as the source of truth for amount, status, requirements, delivery, and any refund or credit review. Completed placements are generally not refundable unless required by law or approved through the relevant workflow.
- Order ID
- Buyer requirements
- Publisher delivery status
- Payment or wallet transaction state
Cancelled placements
Cancelled or rejected placements are reviewed according to the order state, work already performed, publisher acceptance, and platform rules. A cancellation label alone does not automatically create an off-platform cash refund.
- Review the order status
- Keep communication in AuthorityCat
- Contact support for disputed cancellation handling
Failed orders
When the workflow marks an order as failed and it has not already been refunded, AuthorityCat records a wallet credit for the failed order amount. The refund is recorded once so repeated status changes do not duplicate credit.
- Failed order status
- One wallet credit where applicable
- No duplicate refund credit
Payment provider handling
Card, PayPal, bank transfer, or other configured provider flows may have their own processing timing, verification, reversal, and dispute rules. AuthorityCat records safe payment references and wallet transaction state where available.
- Provider confirmation
- Pending bank verification where applicable
- Provider terms may also apply
Processing and support
Refund and credit requests should include the AuthorityCat account email, order ID, website domain, wallet transaction, payment reference, and a clear reason. Support reviews the record and applicable law before confirming next steps.
- Use the Contact page
- Include relevant IDs
- Do not send full card numbers or credentials
Have a specific refund question?
Include the order ID, wallet transaction, payment reference, and affected website domain so support can review the correct record.